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Clear, fair, and transparent refund guidelines for all our services.
You may cancel ongoing services, retainer, hourly services or memberships at any time unless otherwise noted in your contract.
We do not pro-rate any services or memberships.
You may request cancellation of physical good orders (such as print goods) and other select services such as hosting service provisioning or advertisement placements, and we will determine if the order can be cancelled or not. Typically third-party vendors or suppliers are involved in the supply chain and they will have to make a determination on their part as well.
If it is too late to stop production, publication or provisioning of your order, we will not be able to issue any refunds or credits.
We may cancel or void payments before service has begun.
Once we have begun service or labor on your project, accounts, orders, etc, we do not issue refunds for any reason.
All services are offered at the client’s own risk: no guarantees, no refunds, no exchanges, no credits.
Novel Web Solution, Novel Web Creation and its affiliates, subsidiaries and vendors cannot and will not be responsible or liable for you monetary investment or loss in any way.
We do not know of a single PPC or digital advertisement provider who offers refunds on ads, clicks, budget, etc. Once you have spent money for ads on Google, Facebook, Twitter, LinkedIn, etc, you will almost certainly never see that money returned again, for any reason, no matter how compelling or justifiable your case may seem. The companies mentioned here are global titans, they and many others like them simply will not be swayed when it comes to refund requests or service issues, including but not limited to loss of investment or loss of business or unexpectedly high charges for click costs and placements.
Our view is that business, advertising and marketing are all ventured as a form risk, effort and resources are expended in the hope of gain, profit or desired results, but it is not uncommon for any or all of those endeavors to fail.
We absolutely do not guarantee results in any way.
Most professional marketers and marketing agencies do not guarantee results.
To re-phrase a quote from Frank Kern
“Your results will vary and depend on many factors … All business entails risk as well as massive and consistent effort and action. If you’re not willing to accept that, please DO NOT [contract with us for marketing services]”
Google forbids us from guaranteeing ranking or listing results, and discourages uses from working with agencies who provide guarantees. For an example, see Google’s statement in this article which says ""Beware of SEOs that claim to guarantee rankings“. The same principle applies to all other entities (ad platforms and publishers) and services (PPC, advertisements, email marketing, etc).
But don’t take our word for it. The best summary we’ve seen about the evils of a guarantee in the Marketing industry comes from this article on Forbes, where the author correctly writes in point #5 about the agency: “Making guarantees about something you cannot control carries inherent ethical problems” and about the client: “If you have to ask about a guarantee, you probably aren’t ready to be a client because you aren’t financially stable enough to make the investment” “Potential clients seeking guarantees raise two major red flags: a. their own credibility b. the nature of your relationship with them.” The article (by Josh Steimle) is excellent and we suggest you give it a thorough read. It is focused on SEO, but the exact same principles apply to PPC and all other forms of marketing: digital, online and offline. That article is based on a similar one by Rand Fishkin. (note: Novel Web Solution does not have any affiliation with Josh or Rand)
In short, we are in the business of working with our clients to improve their revenue and profitability, but the majority of the systems, corporations and people who come into play in a marketing, sales and business scenario are completely beyond our control.
Examples include, but are not limited to:
Marketing, Advertising and Business in general are risky endeavors.
As this article by Martin Zwilling states “Marketing is fraught with risk, but playing it safe or no marketing is the ultimate risk“.
Do not place orders or engage in or pay for services, activities projects or orders if you cannot reasonably afford them and/or cannot tolerate the loss of your funds or the failure of your expected results and/or expected “ROI”.
While we accept credit card payments for convenience, we strongly discourage anyone from going into debt (including loans or credit card debt) in the hopes that marketing will start, “save” or improve their business.
About The India And Other Jurisdictions Who Have Applicable Laws:
We generally do not work with any clients from the EU or other jurisdictions that require us to provide refunds.
If you are from or located in a jurisdiction with similar laws, and you proceed to place an order with us, you waive and forego all rights to a refund, no matter what other factors may be brought into consideration.
If you hide or attempt to hide or obscure your location or jurisdiction from us in order to place an order anyway, you waive and forego all rights to refunds, services, accounts, memberships, etc and when we discover your real location, your services may be immediately suspended & canceled without refund, your account may be immediately terminated and you may be banned from further contact and/or services.
No assurances, guarantees or warranties are provided concerning this information. Use at your own discretion. We encourage all users to fully educate and familiarize themselves with the implications, effects and risks of technology, online marketing and advertising, and internet use, especially as it pertains to business and your personal privacy, security, etc.
Exceptions:We reserve the right for management to make exceptions and issue refunds or credits at their sole discretion only.
Effective Date(S) And Changes:This refund policy is effective as of 2023.
We reserve the right to modify the terms of this privacy policy at any time and in our sole discretion, by posting the changes on this page. YOUR CONTINUED USE OF THE WEBSITE AND OUR SERVICES FOLLOWING OUR POSTING OF A CHANGE NOTICE WILL CONSTITUTE BINDING ACCEPTANCE OF THOSE CHANGES.
To initiate a refund request, please follow these steps:
Once a refund has been approved, the processing time depends on your original payment method:
If you are not satisfied with our refund decision, you may escalate the matter through the following process:
If you wish to cancel a project, please notify us in writing at hello@novelwebsolution.co. The following terms apply:
Upon cancellation, we will deliver all completed work assets to you within 7 business days, subject to clearance of any outstanding balance.
Novel Web Solution reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify active clients of material changes via email.
The policy in effect at the time of your payment will govern your refund eligibility — not any subsequently updated version.
For refund requests, questions, or concerns about this policy, please reach out to us:
Jaipur, Rajasthan, India
Response time: Within 2 business days
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